Terms and Conditions
1. General
Before using our site, please ensure you agree with our current Terms and Conditions. If you register on our casino site and create an account, you will automatically agree to confirm your agreement with the website's Terms and Conditions.
Dama N.V. owns and operates zoome.casino ("casino", "website", “company”, "we", "us", "our"). That company is incorporated and registered under the laws of Curacao (registration number 152125 and registered office: Julianaplein 36, Willemstad, Curacao). Its subsidiary is Strukin Ltd. which is wholly owned and acts as an agent on behalf of Dama N.V., which is registered in Cyprus (registered office Pavlov Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11, 3021, Limassol, Cyprus, registration number ΗΕ 407624). Dama N.V. is regulated by Antillephone N.V. and is licensed (license number 8048/JAZ2020-013). With the help of Dama N.V., all payments are made with Paysafe. Gambling players are responsible for studying that jurisdiction's existing laws and regulations concerning online gambling.
2. Changes to Terms and Conditions
The online casino can unilaterally change the current Terms and Conditions. We will do everything possible to notify our players of material changes using their emails. We still recommend that all gamblers visit that page regularly and check it for possible updates.
3. Who Can Play
Our online casino only accepts gamblers from countries and geographies where gambling is legal. It is the player's sole responsibility to familiarize themselves with the applicable gambling laws and regulations in that jurisdiction before playing for real money.
The online casino accepts only adult players and players who have reached the age permissible for the casino game to establish the jurisdiction of the player's residence (a player under 18 cannot play on our site). Before playing for real money, the player must familiarize themselves with the existing regulations and laws of that jurisdiction regarding age restrictions for gambling on the Internet.
You are solely responsible for investigating and ensuring that you do not violate any legislation that applies to you by the game participation. All real money deposits you make, and all games for real money are subject to the laws of your country. You also take full responsibility for complying with local regulations.
The company has the right to request confirmation of the gambler's age. If a player does not comply with all the abovementioned rules, we may restrict access to our casino site or suspend the player's Account. Gambling players from Sweden cannot take advantage of any bonuses; they are not eligible for advertising programs, VIP rewards, or comp points exchange.
Users from restricted countries cannot make deposits or participate in real money games. Restricted countries are Greece, the United States of America, Spain, the United Kingdom, France, and its overseas territories (Guadeloupe, Martinique, Reunion, Mayotte, French Guiana, Saint Maarten, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Dutch West Indies, Curacao, Gibraltar, Israel, Jersey, Belgium, Ukraine, Russia, Azerbaijan, Belarus, Serbia, Czech Republic, Iran, Syria, North Korea, Cuba, Portugal, Georgia, Hungary, Cyprus, Estonia. The online casino cannot guarantee the successful processing of withdrawals or refunds if a player violates the policy for restricted countries.
4. Game Availability
Please note that some casino games may not be available to you in certain jurisdictions by the policies of the game providers. That policy may also change from time to time. Users are strictly prohibited from using a VPN to bypass ISP blocking, which may result in confiscating their winnings.
4.1 Absolute Restriction. NetEnt prohibits the supply of NetEnt Casino Games to any legal entity that operates in any of the following jurisdictions unless there is an appropriate license. That restriction applies regardless of whether an organization in that jurisdiction supplies the NetEnt Casino Games.
Belgium, Bulgaria, United Kingdom, Czech Republic, Colombia, Croatia, Denmark, Estonia, France, Mexico, Italy, Latvia, Lithuania, Portugal, Switzerland, Romania, Spain, Sweden, United States of America.
4.2 Blacklisted Territories. All NetEnt Casino Games cannot be offered to players located in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Iraq, Israel, Kuwait, Latvia, Lithuania, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, United States of America, Yemen, Italy, Iran, Mexico, Namibia, Nicaragua, North Korea, United Kingdom, Zimbabwe, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Uganda, Trinidad and Tobago, Sweden, Switzerland, Sudan, Syria, Taiwan, Tunisia.
4.3 Blacklisted Branded Games Territories. The next NetEnt Braded games also have additional restrictions besides the blacklisted territories.
All additional restrictions are described below:
4.3.1 Besides the jurisdictions mentioned in clause 4.2, the Planet of the Apes video slot may not be available in the following territories: Azerbaijan, Malaysia, China, India, Turkey, Qatar, Thailand, Russia, and Ukraine.
4.3.2 Besides the jurisdictions mentioned in clause 4.2, the Vikings video slot may not be available in the following jurisdictions: Canada, Azerbaijan, Cambodia, China, France, India, the United States of America, Indonesia, Myanmar, Laos, Malaysia, Papua New Guinea, Qatar, Russia, Turkey, South Korea, Thailand, Ukraine.
4.3.3 Besides the jurisdictions mentioned in clause 4.2 Narcos video slot may not be available in the following territories: South Korea and Indonesia.
4.3.4 Besides the jurisdictions mentioned in clause 4.2, the Street Fighter video slot may not be available in the following territories: Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Colombia, Bonaire, Brazil, British Virgin Islands, Saint Pierre and Miquelon, Canada, Cayman Islands, China, Chile, Clipperton Island, Costa Rica, Cuba, Curacao, Dominica, Turks and Caicos Islands, Dominican Republic, El Salvador, Greenland, Grenada, Saba, United States of America, Saint Barthelemy, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Uruguay, US Virgin Islands, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saint Eustatius, Saint Keats and Nevis, Saint Martin, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, South Korea, Suriname, Venezuela.
4.3.5 Besides the jurisdictions mentioned in clause 4.2, Fashion TV video slot may not be available in the following territories: Jordan, Cuba, Saudi Arabia, and Turkey.
4.3.5 Universal Monsters (Creature from the Black Lagoon, Phantoms Curse and The Invisible Man, Dracula) can only be played by gamblers in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, San Marino, Finland, Georgia, Serbia, Germany, Greece, Hungary, Iceland, Ireland, Netherlands, Liechtenstein, North Macedonia, Luxembourg, Malta, Moldova, Monaco, Slovakia, Montenegro, Norway, Poland, Russia, Slovenia, Turkey, and Ukraine.
Canadian players are completely unavailable to play NYX games.
5. Accepted Currencies
The site allows players to use the following currencies to play for real money: EUR, USD, CAD, AUD, NOK, PLN, NZD, JPY, KZT, BRL, ZAR, MYR, INR, VND, PHP, THB, IDR, BTC, BCH, ETH, LTC, DOG, USDT.
6. Fees and Taxes
You have full responsibility for paying all fees and taxes applicable to your winnings by the laws of your jurisdiction of residence.
7. Game Rules
By accepting the site's Terms and Conditions of our gaming site, you confirm that you know and understand the rules of the games we offer. You can familiarize yourself with the theoretical payout percentage for each game on the site at your discretion.
The games on zoome.casino are available in a full version for real money and a free demo version. To test a more suitable title, choose the slot you like and click "Play Demo" to start a free game. To do that, users do not need to register on our site. You have unlimited time and balance to test the game. The gambler must register and make a deposit to start playing for real money. Follow the simple instructions to start playing:
- If you are not a casino member and do not have a gambling account on our site, you must register by filling out the email form in the registration window. Then enter all the necessary information the site requests and create a password. Afterward, you must check your email for a link to confirm registration. If you are already a member of zoome.casino and have an account on the site, then you need to log in. Gamblers need to enter their email and password in the authorization window to do that.
- Before you start your game for real money, you need to make a deposit. To do that, click Deposit, which you will see in the top menu. Choose a payment method you prefer and then follow the instructions.
- You can receive bonuses after you make a deposit.
- Now you are ready to start playing. Select the slot machine you want to try and click the Play button. All information about the rules of the slot (such as points, bonus spins, symbols) you can get after you start the game. The necessary information about the slots appears after you click the Paytable button. Select the number of lines and coin value. Then you need to press Spin or Start for a single spin. You can also use Auto mode for multiple spins.
- If you prefer roulette instead of slots, then the playing field has several sectors. You can bet on numbers, color, odd/even, digits, dozens, or sector 0. Choose cleanly, start the roulette wheel, and watch the ball move.
- Please note that the maximum bet in Live Casino has the following limits: 100 EUR/USD; 400 PLN/MYR; 150 CAD/NZD/AUD; 1000 NOK; 550 BRL; 8 800 INR; 2 275 000 VND; 12 000 JPY; 1 800 ZAR; 5000 PHP; 3 250 THB; 1 500 000 IDR; 50 000 KZT; 0,0025 BTC; 1 LTC; 0,3 BCH; 100 USDT; 750 DOGE; 0,1 ETH to prevent Advantage Play and Game Abuse.
- If the amount of your bet exceeds €100 (or equivalents), all winnings that the player received at such rates will be canceled and deducted from the player's account following that paragraph of the rules.
Contact our customer support at [email protected] if you have any questions.
8. Disclaimer of Liability
If the Casinj site's Terms and Conditions suit you and you accept them, you confirm your understanding that gambling can lead to loss of money. The Online Casino is not responsible for any possible financial damage resulting from your use of that Website.
The Casino is not responsible for any unstable or lost Internet connection, hardware or software defects, or any other technical errors that can limit access to the Website or prevent players from uninterrupted play.
In the unlikely case that a payment is made or a bet is confirmed by us in error, the Company may cancel all accepted bets containing such an error. The Company may also correct an error by recalculating all bets on the correct terms. If an online casino erroneously credits your account with a bonus, deposit, or winnings that do not belong to you (whether due to an error in the paytables, a technical problem, human error, or otherwise), the number of winnings from such bonus or deposit will remain the property of casino and will be deducted from your gaming account. Suppose you withdraw funds not belonging to you before we become aware of the error. In that case, the amount erroneously paid will constitute your debt to us (without prejudice to other remedies and actions that may be provided by law). If you have received an amount that does not belong to you, you must immediately contact us via email.
- does not warrant that the casino site or software is suitable for their purposes;
- the Website and software are not guaranteed to be error-free;
- the Website and games are not guaranteed to be available without interruptions;
- we are not liable for any expense or loss, whether direct, special, consequential, incidental, or otherwise, that you may incur with your use of our Site or participation in the Games.
By accepting these Casino Terms and Conditions, you agree to indemnify and hold harmless the Casino, its directors, partners, service providers, and employees from any costs, losses, claims, and liabilities, regardless of the reasons that may arise during your use of that site or participation in the Games.
You further accept that the Casino is the final authority on whether you have violated the Casino Terms and Conditions in a manner that results in your suspension or permanent ban from the Website.
9. Use of Player Account
Gamblers can create only one (1) account on our casino site. Creating multiple Gaming Accounts may result in the Casino closing all such accounts and canceling all payouts to the player at its sole discretion. The Gambler must not provide access to their Game Account and allow any party to use the website. In particular, granting access to the Website to minors is prohibited.
Any refunds, bonuses, or winnings that the player has received or accumulated during the time that the duplicate account has been active we may claim, and gamblers undertake to return to us on demand any such funds that have been withdrawn from the duplicate account. Our Casino Website may only be used for personal purposes. Players can not use it for any commercial profit.
Players must maintain their Accounts and update their personal information.
We have the right to call the phone number you entered in your account, which, at our discretion, may be a necessary part of the KYC procedure. Withdrawals may be terminated until your account is verified. Our Website team will make every reasonable effort to contact you regarding the withdrawal of funds. If we cannot contact you via your email or phone number, then within two (2) weeks from the withdrawal request date, the account will be blocked. That will happen since you have not completed the KYC procedure.
The gambler can close their account anytime by emailing our customer support: [email protected].
10. Anti-Fraud Policy
The company keeps a strict anti-fraud policy and uses various methods and tools to combat fraud. If the gambler is suspected of fraudulent activities but not limited to:
- engaging in any type of collusion with other gamblers
- fraudulent activities against other online casinos or payment systems
- development of strategies aimed at obtaining dishonest winnings
- creating two or more game accounts
- credit card chargeback transactions or denial of some payments
- delay game rounds in any game, including free spins and bonus features
- and other types of fraud
or if the player becomes bankrupt in their country of residence, the Company may terminate their account. The Company may also suspend or cancel all payments to such players. That decision is at the Company's sole discretion and will not notify or inform the player of the reasons for such action. The Company can also be required to inform the relevant regulatory authorities of fraudulent activities committed by the gambler.
- contact the player by one of the methods provided during the registration process (for example, by phone, email, etc.) to demand compensation from them for additional losses and financial losses;
- charge the gambler an amount equivalent to the player's funds on the balance sheet to reimburse losses and/or expenses as a result of the chargeback;
- close the gambler's personal account or void all winnings they have received due to such action or attempt to act;
- use of stolen cards;
- creating more than one game account to benefit from online casino promotions;
- chargebacks;
- providing fake documents;
- providing incorrect data during registration;
- and any other actions that may harm the Online Casino;
The Online Casino has the right to close the gaming account you created and refund you the amount on your account balance in the event of applicable withdrawal fees. That may be done at the sole discretion of the casino and without providing a reason or prior notice.
To check a gambler's account, the casino management needs payment systems, an identity card, utility bills, and other documents in Latin or Cyrillic. If the user cannot provide documents in the above alphabets, the casino may require video verification where the player will present their documents. We may also request a selfie of you with a document or payment card to verify your identity.
The casino has the right to withhold payments if it has suspicions or evidence that the player has manipulated the casino system. Criminal charges will be brought against any gambler or other person(s) who has manipulated the casino system or attempted to do so. The Casino may also discontinue or change any events or games offered on its Website.
If you become aware of any possible errors or that the software is incomplete, you agree to refrain from using them. You also agree to notify the Casino of any error or incompleteness immediately. If you do not fulfill these obligations we listed above, the Online Casino is entitled to full compensation for all costs associated with an error or incompleteness. That includes any costs incurred concerning the relevant error or incompleteness and the failure to comply with the notice.
Any deposit made by a gambler must be wagered 3 times before they can make a withdrawal associated with that deposit. The player must also wager three times the amount of their deposit. If you have made several deposits without gaming activity, you must wager the total amount of these deposits before withdrawing funds. Otherwise, the Online Casino may charge a commission for deposits and withdrawals of funds at the sole decision of the Casino. The casino is not a financial establishment, and it cannot be considered as such. The account you created on our Website will bear no interest, and no conversion or exchange services (including fiat-to-crypto exchange) will be offered anytime.
11. Depositing
Casino Site offers various payment methods to players. The website offers various payment methods. They include MasterCard and VISA credit and debit cards and many alternative payment methods. Please note that all Paysafe payments are processed through Dama N.V.. Contact our customer support team at [email protected] to learn more about the payment methods most beneficial for your country of residence.
Players are prohibited from using third-party payments. You must make payments only using your bank account, bank cards, electronic wallets, and other payment methods registered in your name. If we know that you have violated these terms during the security check, we will confiscate your winnings and return the payment to the owner of the payment account.
The minimum amount gamblers can deposit is 20€ or equivalent. The maximum amount gamblers can deposit depends on the payment method they use and will appear when choosing a payment method.
Also, pay attention to the fact that due to the peculiarities of cryptocurrencies, deposit restrictions cannot be applied to deposits made through the CoinsPaid payment system. If player want to limit their gambling in the casino, they should use any other operation available on the site.
12. Withdrawal Policy
The minimum withdrawal amount is €50, or its equivalent. The maximum amount gamblers can withdraw depends on the payment method players use. In case gambler wants to request a withdrawal of an amount exceeding their payment system's limit, they can withdraw it in installments.
The Casino has the right to verify your identity before processing payouts and withhold any refunds or withdrawals for the time necessary to verify your identity. If you provide incomplete or false Personal Data, we may deny you to withdraw funds. Your Game Account will also be terminated, and we will inform you of that using your email. The Casino also can require reporting to the relevant regulatory authorities the actions taken by the player.
The website supports payments via original credit transfer (OCT) from Visa and payment transfer from Mastercard. Additional requirements are that the qualifying credit card is not a corporate credit card and is issued in a supported country. Visa is not supported in countries such as Australia, the USA, Hong Kong, India, Malaysia, Indonesia, Japan, Singapore, and Korea.
Mastercard can only be used by players from the following countries: Andorra, Austria, Belgium, Cyprus, Gibraltar, Czech Republic, Denmark, Estonia, France, Germany, Greece, Malta, Hungary, Iceland, Ireland, Italy, Latvia, Switzerland, Luxembourg, Monaco, Sweden, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Turkey, and the UK. We ask you to consider that even in countries where the payment method is supported, the Casino cannot guarantee the successful processing of credit card payments in all cases. That is because credit card issuing banks may reject or block such transactions at their discretion.
The internal operating currency of the Casino Website is Euro. Accordingly, in the case of transactions in other currencies, the amount debited from your credit card may be slightly higher than that displayed at the transaction time. That is due to the currency conversion on the side of your bank or the Casino's payment system. Our experts confirm the conclusions within 24 hours for the payment method Bank transfer. After confirmation, you will see the status Success in your account. That means that our specialists have confirmed your transaction and transferred it to your bank. Thus, the bank usually processes transfer payments within three (3) banking days. We ask all players to note that they cannot request a bank transfer for USD payouts. You acknowledge that in exceptional cases, additional fees may be charged for withdrawals via wire transfers, which the intermediary banks carry out. These fees are independent of our Casino and are limited to the equivalent of €16 in our experience.
The maximum amount a gambler can withdraw is €3,000 per day, €7,000 per week, and €20,000 per month unless otherwise stated in Casino's Terms and Conditions of the specific promotion. However, there may also be exceptions for higher VIP-level players, if any, at the sole discretion of the Casino.
If the player wins over €20,000, the casino may split the payout into monthly installments of no more than €15,000 until the player has paid the full amount. Therefore, your account will not have any interests, and no exchange or conversion services will be offered at any time.
13. Return Policy
Our Casino will only consider a refund if requested within twenty-four (24) hours of the alleged transaction, within thirty (30) calendar days, or if the player claims another person has accessed their game account records.
If you fund your gaming account using your credit card, we can pay all withdrawal requests up to the amount you have deposited as a refund for your purchases. If you have withdrawn more than your deposit, any excess amount will be paid out by one of our available alternative methods. Before processing a refund, we will deduct all winnings and bonuses before calculating the refund amount.
Suppose any credit card purchases are deemed to involve an unacceptable risk for security or legal reasons, either by our payment processors or the casino. In that case, we will initiate a refund on all such credit card transactions. We will also notify all relevant authorities and parties.
All costs that may arise when returning funds are borne by the gambler.
14. Dormant Accounts
An inactive or dormant account is a gambler's account that has not logged in or logged out for 12 consecutive months. In the event that your casino account is inactive, the casino may charge a monthly administration fee of €10 or equivalent as long as your account balance remains positive. The casino may also charge the current balance of your account if it is less than under that condition.
You also represent your permission to the Online Casino to deduct that commission from your gaming account at the month beginning following the day your account is considered inactive and at the beginning of each subsequent month during which your account remains inactive. The online casino stops withholding the commission if the game account is active again or if the account balance is zero.
15. Expiry Period
You agree that any cause or claim of action that arises in connection with the current Online Casino's Terms and Conditions should be filed within one year after the appearance of such cause or claim of action arises.
16. Complaints
If you wish to file any complaints, you may contact our Casino's support team by the instructions provided on the Website.
We process complaints in the support department and forward them to the Casino organization if the customer support team does not resolve the problem immediately. We will inform you of the complaint's status at a reasonable level.
The Online Casino must confirm the complaint filed only by the account holder. That is prohibited; therefore, you may not transfer, assign, sell, or transfer your complaint to a third party. If the complaint is referred to a third party and not to the original account holder, the Casino will reject the complaint.
In the event of any dispute, you consent that the server records and logs will act as the last resort in determining the outcome of any claim. You also consent that in the unlikely event of a dispute between the result that appears on the screen you use, and the game server, the result recorded on the game server will prevail. You further acknowledge that you consent to our records being the final authority in determining the circumstances and terms of your participation in the corresponding online gaming activities and the results of such participation.
17. Non Transferability
Players may not transfer, assign, or pledge title under any title to claims arising from the Terms and Conditions the Website use or participating in the Games against the Casino without the consent of the Casino. For example, that prohibition is designed as a non-transferability provision in Article 83, paragraph 2, book 3 of the Civil Code. It includes transferring any valuable assets, including, but not limited to, ownership of accounts, deposits, winnings, stakes, rights, or claims in connection with those assets, legal, commercial, or otherwise. The prohibition on said transfers also includes usufruct, encumbrance, assignment, pledge, trade, brokerage, mortgage, or gift in cooperation with a fiduciary or other third parties, company, person or entity, or entity in any way, shape, or form.
18. Arbitration
All sports that may arise between you and the Online Casino, including their successors under the common or special title, as a result of the current Casino's Terms and Conditions or as a result of further agreements and other actions due to our Terms and Conditions, shall be exclusively arbitrated in Cyprus and accordance with the Civil Procedure Rules of Cyprus.
